Return Policy


By completing your order, you agree to the following:

Return and Cancellation Policy

 

Cancellations & Refunds

  • Refunds for Payments: Please note that refunds for payments made via cash, payment links, bank transfer, etc., are not available. All refunds will be issued exclusively in the form of a gift card.

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible via phone or email:

  • Orders can be canceled provided they have not entered the production process or been dispatched.

  • Orders in Transit: If your order has already been prepared or is out for delivery but has not yet reached its destination, we will make every effort to contact the driver to cancel the delivery. However, due to the perishable nature and quality of fresh items used, refunds will not be provided for the product.

Return Policy

Depending on the circumstances, we may provide alternative solutions, such as:

  • Resending the same product (replacement).

  • Resending a different gift of equal value.

Since we work with fresh products, the final decision on the appropriate solution will be at our discretion.

Timely Notification:

Please notify us upon receiving your order or within 1 hour of receipt if there is an issue. In such cases, we will work to resolve the matter within one business day through a replacement or another suitable solution.

Processing Time:

For replacements or alternative solutions, we aim to resolve the issue within 3 business days.

If you have any questions or need further clarification, feel free to contact us at: